FAQ

Once your order has been successfully placed, you will receive an order confirmation by email. If you do not see it in your inbox, please check your spam or junk folder.

Please contact us as soon as possible if you need to change or cancel your order. We will do our best to help, but once an order has entered processing or fulfilment, changes or cancellations may no longer be possible.

Contact us as soon as possible with your order number and the correct shipping address. If your order has not yet been processed or shipped, we will try to update it. Once the order has shipped, we cannot guarantee that the delivery address can be changed.

Contact us as soon as possible with your order number and requested change. If the order has not yet entered processing or fulfilment, we will try to help. Changes cannot be guaranteed once processing has started.

KYEVORA offers international shipping to supported destinations. Available shipping options will be shown at checkout based on your delivery address.

Shipping costs depend on the products in your order and your delivery destination. The applicable shipping charge will be calculated and displayed at checkout before you complete your purchase.

Orders typically require 2–3 business days for processing. After dispatch, standard delivery is estimated at approximately 9–12 business days. During high-demand periods, delivery may take approximately 15–17 business days. Delivery timeframes are estimates and may be affected by carrier or customs delays.

Delivery times depend on the destination and shipping service available for your order. Estimated delivery information will be shown where available. Carrier or customs delays may occasionally affect delivery times.

Yes, when tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

International orders may be subject to customs duties, import taxes or other local charges depending on the destination. If these charges are not collected at checkout, they may be the customer's responsibility.

Please check the Size Guide on the individual product page before placing your order. Fit and measurements may vary between products, so always refer to the information provided for the specific item.

Many KYEVORA pieces are designed with a modern unisex fit. Please check the individual product description and Size Guide for specific fit and sizing information before ordering.

Fit information is provided on the individual product page where applicable. We recommend checking the product description and Size Guide carefully, especially if you are between sizes or prefer a particular fit.

We aim to represent product colours as accurately as possible. However, colours may appear slightly different depending on your screen settings, device and lighting conditions.

Please follow the care instructions provided with the individual garment. Care requirements may vary depending on the fabric, construction and finish of each product.

You can request an eligible return within 14 days of receiving your order. Return requests submitted after this period may not be accepted.

Returned items must be unworn, unused, unwashed and in their original condition with original tags attached, unless the item arrived faulty, damaged or incorrect.

If your item arrives faulty, damaged, or you receive the wrong item, KYEVORA will cover the eligible return shipping cost. For change-of-mind, wrong size or fit-related returns, the customer is responsible for the return shipping cost.

Submit a return request through our Returns & Refunds page. After reviewing your request, we may contact you by email and ask for photo or video evidence. If approved as faulty, damaged or incorrect, KYEVORA will cover the eligible return shipping cost.

Submit the Return Request form on our Returns & Refunds page within the eligible return period. Our team will review your request and send further instructions by email. Please do not send any item back before receiving return instructions from KYEVORA.

Once your returned item has been received and inspected, we will notify you of the outcome. If the refund is approved, it will be processed to the original payment method. The time required for the funds to appear may depend on your bank or payment provider.

Available payment methods are displayed securely at checkout. The options available may vary depending on your country, currency and device.

Yes. Payments are processed securely through the payment methods available at KYEVORA checkout. KYEVORA does not ask customers to provide full payment card details through email, contact forms or social media.

The available currency depends on your selected country or region and the options supported by the KYEVORA store. Your currency and final order total will be clearly displayed before you complete payment.

A payment may be declined by your bank or payment provider for various reasons. Please check that your payment details are correct and try again. If the issue continues, contact your bank or payment provider or try another payment method available at checkout.

Once your order has been dispatched and tracking is available, you will receive tracking information by email. You can also use the Track Your Order page on the KYEVORA website when available.

Tracking information may take some time to update after your order has been dispatched. Carrier scans can also be delayed during transit. If there has been no update for an unusual period, please contact KYEVORA Support with your order number.

Please check around the delivery location and with household members, neighbours or reception where applicable. You should also check the latest information provided by the carrier. If you still cannot locate your order, contact KYEVORA Support with your order number.

Occasional delays may occur due to the carrier, customs or other circumstances outside the estimated delivery timeframe. Please check your latest tracking information first. If you need further assistance, contact KYEVORA Support with your order number.

You can contact our team through the Contact page on the KYEVORA website or by email at support@kyevora.com. If your enquiry is about an existing order, please include your order number.

Please include your name, email address, order number if applicable, and a clear description of your enquiry. Providing complete information helps our team review your request more efficiently.

Please provide your order number and explain the issue clearly. For faulty, damaged or incorrect items, KYEVORA may request photo or video evidence by email after reviewing your request.

Please start your return through the Returns & Refunds page. This allows us to review your request and provide the appropriate return instructions. Please do not send an item back before receiving instructions from KYEVORA.