SHIPPING & DELIVERY

KYEVORA offers international shipping to supported destinations worldwide.

Available shipping services are determined by your delivery address and will be displayed at checkout.

If shipping is not currently available for your destination, you will be notified during checkout.

Shipping costs depend on your order, products and delivery destination.  

The applicable shipping charge will be calculated and displayed at checkout before you complete your purchase.

Some orders may be fulfilled from different locations and arrive in separate parcels.  

If your order is split into multiple shipments, you may receive more than one tracking number and the parcels may arrive on different dates.  

There is no need to worry if one part of your order arrives before another.

Orders typically require 2–3 business days for processing before dispatch.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email with tracking information when available.

During high-demand periods, new product launches or exceptionally busy periods, processing may take slightly longer.

Our standard estimated delivery time is approximately 9–12 business days after dispatch.

Delivery times may vary depending on your destination, shipping service, carrier and local delivery conditions.

During high-demand periods or exceptionally busy periods, delivery may take approximately 15–17 business days.

These delivery timeframes are estimates and cannot be guaranteed. Unexpected carrier disruptions, customs processing, severe weather or other circumstances outside KYEVORA's control may occasionally cause additional delays.

When tracking is available, you will receive your tracking information after your order has been dispatched.

Please allow some time after dispatch for the carrier to register the shipment and display the first tracking update.

Tracking updates may occasionally take additional time while a parcel is moving between carrier facilities or countries.

International shipments may be subject to customs procedures, import duties, taxes or other local charges depending on the destination.

Where duties or taxes are included in the shipping service or collected at checkout, no additional payment for those included charges should be required on delivery.

However, customs rules vary by country. Where charges are not included at checkout or in the applicable shipping service, additional duties, taxes or handling fees may be payable by the recipient.

Customs processing may also affect delivery times.

If you notice that you entered an incorrect shipping address, please contact KYEVORA Support as soon as possible with your order number and the correct delivery information.

If your order has not yet entered processing or been dispatched, we will do our best to update the address.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

If your order appears to be delayed, please check the latest tracking information provided by the carrier first.

During high-demand periods, delivery may take approximately 15–17 business days.

Carrier delays, customs processing, weather conditions or other circumstances outside our control may occasionally result in additional delays.

If your tracking has not updated for an unusual period or you believe there may be an issue with your shipment, please contact KYEVORA Support with your order number.

If your tracking information shows that your order has been delivered but you cannot locate the parcel, please first check around the delivery location.

Where applicable, also check with household members, neighbours, reception, concierge or other secure delivery locations.

Please review the latest information provided by the carrier as well.

If you are still unable to locate your order, contact KYEVORA Support with your order number so our team can assist you.