Refund policy
RETURN AND REFUND POLICY
Last updated: October 9, 2026
At KYEVORA, we want you to be satisfied with your order. Please read the following policy carefully before requesting a return.
1. RETURN PERIOD
You may request a return within 14 days from the date you receive your order.
To request a return, please use our Returns & Refunds page or contact:
returns@kyevora.com
A return request must be submitted within the 14-day period.
Please do not send any item back before receiving return instructions from KYEVORA.
2. RETURN ELIGIBILITY
To be eligible for a return, the item must generally be:
• Unworn
• Unused
• Unwashed
• In its original condition
• Returned with original tags, where applicable
You may be asked to provide your order number and other information reasonably necessary to identify and process your return.
Different requirements may apply where an item is faulty, damaged, defective or incorrect.
3. CHANGE OF MIND, SIZE OR FIT
If you wish to return an eligible item because:
• You changed your mind;
• You ordered the wrong size;
• You do not like the fit; or
• You otherwise no longer want the item,
you are responsible for the return shipping costs.
Original shipping charges are not refundable except where required by applicable law.
We strongly recommend using a trackable shipping method when returning an item.
KYEVORA is not responsible for a customer-arranged return shipment that is lost before reaching the designated return destination.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive an item that is:
• Damaged;
• Defective;
• Incorrect; or
• Materially different from what you ordered,
please contact us as soon as reasonably possible at:
returns@kyevora.com
Please include your order number and a clear description of the issue.
We may request photographs or video evidence by email where reasonably necessary to review the issue.
If we confirm that the item is faulty, damaged or incorrect and a return is required, KYEVORA will provide appropriate return instructions and cover the eligible return shipping cost.
Depending on the circumstances and your applicable legal rights, an appropriate remedy may include replacement, refund or another legally required solution.
5. RETURN INSTRUCTIONS
Returns must be sent only to the return location provided by KYEVORA after your return request has been reviewed.
Do not return products to an address shown on a parcel, shipping label, manufacturer label or other packaging unless KYEVORA specifically instructs you to use that address.
KYEVORA works with third-party fulfilment and logistics partners, and the appropriate return destination may vary depending on the order and product.
Items returned without following the provided return instructions may experience delays in processing.
6. NON-RETURNABLE ITEMS
Returns may not be accepted for:
• Items that have been worn, washed or used beyond what is reasonably necessary to inspect them;
• Items damaged after delivery through misuse or improper care;
• Items returned outside the applicable return period, except where mandatory law provides otherwise;
• Items that are not in their original condition due to circumstances attributable to the customer;
• Personalised or custom-made products where an applicable legal exception to the right of withdrawal applies; and
• Other products that are legally exempt from cancellation or return rights.
Nothing in this section limits any mandatory consumer rights that apply to faulty, defective or incorrectly supplied goods.
7. REFUNDS
Once an eligible returned item is received and inspected, we will notify you regarding the outcome of your return.
If approved, the refund will be issued to the original payment method, unless another method is required or agreed under applicable law.
After KYEVORA processes a refund, your bank, card issuer or payment provider may require additional time to display the funds in your account.
8. SHIPPING COSTS
For eligible change-of-mind, size or fit returns, the customer is responsible for return shipping costs.
Where KYEVORA confirms that an item is faulty, damaged, defective or incorrect and requires return, KYEVORA will cover the eligible return shipping cost in accordance with the return instructions provided.
Any original delivery charge will be handled in accordance with applicable consumer law and the circumstances of the return.
9. EXCHANGES
If you would like a different size or product, contact us before returning your item.
Where a direct exchange is not available, you may be asked to return the eligible item and place a new order.
10. ORDER CANCELLATIONS
If you need to cancel or modify an order, contact us as soon as possible at:
support@kyevora.com
We cannot guarantee that an order can be cancelled or modified once processing or fulfilment has begun.
This does not affect any statutory cancellation or withdrawal rights available to you under applicable consumer law.
11. EUROPEAN UNION / EEA CONSUMERS
If you are a consumer in the European Union or European Economic Area, you may have a statutory right to withdraw from certain distance purchases within 14 days without providing a reason, subject to applicable legal conditions and exceptions.
The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.
Where the statutory right of withdrawal applies, you must communicate your decision to withdraw within the applicable period.
Unless applicable law or the circumstances require otherwise, the consumer may be responsible for the direct cost of returning goods following a change-of-mind withdrawal.
Nothing in this policy is intended to restrict or exclude mandatory consumer rights available under applicable law.
12. HOW TO START A RETURN
To start a return:
1. Visit the Returns & Refunds page on kyevora.com; or
2. Email returns@kyevora.com.
Please provide:
• Your name;
• Email address used for the order;
• Order number;
• Item you wish to return; and
• Reason for the return.
For damaged, defective or incorrect items, we may subsequently request supporting photographs or video by email.
Wait for KYEVORA's return instructions before sending the item.
13. CONTACT
For returns and refund requests:
returns@kyevora.com
For general order support:
support@kyevora.com
Website:
kyevora.com
KYEVORA
Operated by Muhammad Awais
Self-employed (Autónomo), Spain