RETURNS & REFUNDS

Simple returns. Clear process.

Customers may request an eligible return within 14 days of receiving their order.

Returned items must be unworn, unused, unwashed and in their original condition with original tags attached, unless the item arrived faulty, damaged or incorrect.

RETURN SHIPPING

FAULTY, DAMAGED OR WRONG ITEM

If your item arrives faulty, damaged, or you receive the wrong item, KYEVORA will cover the eligible return shipping cost. After reviewing your request, we may contact you by email and ask for photo or video evidence.

Photo or video evidence may be requested by email after we review your return request.

CHANGE OF MIND OR SIZE

If you change your mind, order the wrong size, or the product does not fit as expected, you are responsible for the return shipping costs.

The item must meet the return-condition requirements to qualify for a refund.

HOW TO RETURN

  1. 01

    SUBMIT YOUR REQUEST

    Complete the return request form below within 14 days of receiving your order.

  2. 02

    WE REVIEW IT

    KYEVORA receives and reviews your request.

  3. 03

    EVIDENCE, IF REQUIRED

    If evidence is required, KYEVORA will contact you by email to request photos or video.

  4. 04

    RECEIVE RETURN INSTRUCTIONS

    After approval, KYEVORA will send return instructions by email. Return your item according to those instructions.

  5. 05

    INSPECTION & REFUND

    Once the returned item is received and inspected, an eligible refund will be processed to the original payment method.

Do not send any item back before receiving return instructions from KYEVORA.

RETURN REQUEST