Política de envío
SHIPPING POLICY
Last updated: October 10, 2026
This Shipping Policy explains how KYEVORA processes and delivers orders placed through kyevora.com.
KYEVORA is operated by Muhammad Awais, a self-employed business operator (Autónomo) established in Spain.
1. SHIPPING AVAILABILITY
KYEVORA ships to supported international destinations.
Shipping availability may depend on the products in your order, destination and available delivery services.
If delivery to a particular destination is unavailable, this will generally be reflected during checkout.
2. SHIPPING COSTS
KYEVORA does not currently offer a general free-shipping service.
Shipping charges are calculated based on factors such as:
• Delivery destination;
• Products in the order;
• Number of items;
• Available shipping method; and
• Applicable fulfilment and logistics requirements.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Please review the complete order total, including shipping, before submitting your order.
3. ORDER PROCESSING
Orders generally require approximately 2–3 business days for processing before dispatch.
Processing times are estimates and may vary depending on the product, order volume, availability and other operational circumstances.
Business days generally exclude weekends and applicable public holidays.
Once your order has been dispatched, you may receive a shipping confirmation and tracking information where tracking is available.
4. ESTIMATED DELIVERY TIMES
After dispatch, standard delivery generally takes approximately:
9–12 business days.
During high-demand periods or where additional logistical processing is required, delivery may take approximately:
15–17 business days.
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on destination, carrier operations, customs procedures, public holidays, severe weather, local disruptions and other circumstances outside our reasonable control.
5. FULFILMENT PARTNERS
KYEVORA works with third-party production, fulfilment, logistics and delivery partners to process and deliver customer orders.
Products may be processed or dispatched from different fulfilment locations depending on the product and destination.
We do not guarantee that every product in an order will be processed from the same location.
6. MULTIPLE SHIPMENTS
If your order contains multiple products, the items may be fulfilled separately.
As a result:
• Your order may arrive in more than one parcel;
• Parcels may arrive on different dates; and
• You may receive more than one tracking number.
Receiving one parcel does not necessarily mean that the remaining items in your order have been omitted.
Please check your shipping confirmations and tracking information before contacting us regarding a potentially missing item.
7. TRACKING
Where tracking is available, tracking information will generally be provided after the relevant shipment has been dispatched.
Tracking information may require some time to become active after a shipping label or tracking number has been created.
Customers can use the tracking information provided with their order or the tracking functionality available through kyevora.com where applicable.
If your tracking information has not updated for an extended period, please contact:
support@kyevora.com
and include your order number.
8. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your address carefully before placing your order.
If you discover an error after placing an order, contact:
support@kyevora.com
as soon as possible.
We will try to assist where reasonably possible, but we cannot guarantee that an address can be changed after processing or fulfilment has begun.
KYEVORA is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
9. CUSTOMS, IMPORT DUTIES AND TAXES
International shipments may be subject to customs procedures and local import requirements.
Depending on the destination, certain taxes, duties or customs-related charges may be included through the applicable shipping or checkout arrangement.
However, customs rules vary by country and destination.
Unless expressly shown as included at checkout or otherwise confirmed by KYEVORA, additional import duties, taxes, handling fees or other charges imposed by local authorities may apply.
Where such additional charges apply, they may be the responsibility of the recipient, subject to applicable law.
Customers are responsible for reviewing any relevant import requirements applicable to their destination.
10. DELIVERY DELAYS
Occasionally, deliveries may take longer than the estimated timeframe.
Possible causes include:
• Carrier delays;
• Customs processing;
• High order volumes;
• Peak shopping periods;
• Public holidays;
• Severe weather;
• Local delivery disruptions;
• Incorrect or incomplete delivery information; or
• Other circumstances outside our reasonable control.
If your order appears significantly delayed, please contact support@kyevora.com with your order number so we can review the available shipment information.
11. MARKED AS DELIVERED BUT NOT RECEIVED
If tracking shows that your parcel has been delivered but you cannot locate it, please:
• Check the delivery location;
• Check with other members of your household;
• Check with neighbours where appropriate;
• Check any reception, concierge or designated safe place; and
• Review the carrier's tracking information.
If the parcel still cannot be located, contact us at:
support@kyevora.com
Please include your order number and relevant tracking information.
We may need to review the delivery information with the applicable logistics provider before determining the appropriate next step.
Your mandatory consumer rights remain unaffected.
12. FAILED OR RETURNED DELIVERIES
A shipment may be returned or become undeliverable due to circumstances such as:
• An incorrect or incomplete address;
• Failure to collect a parcel;
• Repeated unsuccessful delivery attempts; or
• Other delivery restrictions.
If a parcel is returned or declared undeliverable, contact support@kyevora.com.
Available options will depend on the circumstances, applicable shipping costs and your legal rights.
13. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or you receive an incorrect item, please contact us as soon as reasonably possible.
Email:
returns@kyevora.com
Include your order number and a clear description of the issue.
We may request photographs or video evidence by email where reasonably necessary to review the issue.
Please do not return an item before receiving return instructions.
For complete information, review our Return and Refund Policy.
14. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our delivery services, fulfilment arrangements, business operations or applicable legal requirements.
The current version will be published on kyevora.com with the relevant revision date.
15. CONTACT
For shipping, delivery or tracking enquiries:
support@kyevora.com
For damaged, defective or incorrect items:
returns@kyevora.com
Website:
kyevora.com
KYEVORA
Operated by Muhammad Awais
Self-employed (Autónomo), Spain
Tax Identification Number: ESY9035225B