Política de privacidad
PRIVACY POLICY
Last updated: October 9, 2026
KYEVORA is operated by Muhammad Awais, a self-employed business operator (autónomo) established in Spain.
This Privacy Policy explains how KYEVORA ("KYEVORA", "we", "us" or "our") collects, uses, stores and discloses personal information when you visit kyevora.com, purchase our products, create an account, contact us, or otherwise use our website and related services (the "Services").
Our store is powered by Shopify, which provides the e-commerce infrastructure used to operate our online store.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with KYEVORA, we may collect or process information including:
• Your name, email address and telephone number.
• Billing and shipping addresses.
• Order and transaction information.
• Payment-related information necessary to process your purchase.
• Account information and preferences.
• Products viewed, added to your cart or purchased.
• Returns, refunds and customer service information.
• Communications you send to us.
• Device, browser, IP address and technical information.
• Information about how you interact with our website.
• Cookie and similar technology data, where applicable.
Payment information may be processed by Shopify and the payment providers available through our checkout. KYEVORA does not independently require customers to send us complete payment-card credentials by email or customer support messages.
2. HOW WE COLLECT INFORMATION
We may collect information:
• Directly from you when you place an order, create an account, subscribe to communications, submit a form or contact us.
• Automatically when you browse or interact with our website.
• Through cookies and similar technologies.
• From Shopify and service providers used to operate our store.
• From payment, fulfilment, delivery, analytics, customer-service, marketing and other service providers where necessary.
3. HOW WE USE YOUR INFORMATION
We may process personal information to:
• Process and fulfil orders.
• Process payments.
• Arrange production, fulfilment and delivery.
• Provide order confirmations and shipping updates.
• Manage accounts.
• Handle returns, refunds and customer-service requests.
• Respond to questions and communications.
• Detect and prevent fraud, misuse and security threats.
• Maintain and improve our website and Services.
• Comply with legal, tax, accounting and regulatory obligations.
• Send marketing communications where permitted by law and according to your preferences.
• Establish, exercise or defend legal claims where necessary.
Where applicable under European data-protection law, processing may be based on performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
4. FULFILMENT, SHIPPING AND SERVICE PROVIDERS
KYEVORA works with third-party service providers and fulfilment, production, logistics and delivery partners to operate our business and fulfil customer orders.
Where necessary to provide your order, relevant information such as your name, delivery address, contact details and order information may be shared with these parties.
These parties receive information only where reasonably necessary for the relevant service or as otherwise permitted or required by law.
Some orders may be produced, processed or shipped by third-party fulfilment partners.
5. SHOPIFY
Our online store is powered by Shopify.
Shopify processes certain personal information in connection with your access to and use of our store and provides the technology that enables us to operate the Services.
Information submitted through our store may therefore be processed by Shopify and relevant service providers in accordance with their applicable privacy practices.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where necessary to:
• Shopify and e-commerce technology providers.
• Payment processors.
• Production and fulfilment partners.
• Shipping and logistics providers.
• IT, hosting and cloud-service providers.
• Analytics and business-service providers.
• Customer-support providers.
• Marketing and advertising providers where permitted.
• Professional advisers where necessary.
• Government authorities or other parties where required by applicable law.
We may also disclose information in connection with a legitimate corporate transaction or where reasonably necessary to protect our legal rights, our customers or the Services.
We do not disclose customer information to unrelated parties merely for them to independently provide their own services to you unless permitted by applicable law or you have provided the necessary consent.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate essential store functionality, remember preferences, understand website usage, improve performance and, where permitted, support analytics and marketing.
Where required by applicable law, non-essential cookies or similar technologies will be used according to the consent choices made through our website.
You may be able to manage your privacy and cookie preferences through the controls available on our website or browser.
8. MARKETING COMMUNICATIONS
If you subscribe to KYEVORA marketing communications, we may send information about products, new releases, restocks, promotions or other brand updates.
Where consent is required, we will send such communications on the basis of that consent.
You may unsubscribe from marketing emails using the unsubscribe option contained in the relevant communication.
Unsubscribing from marketing does not prevent us from sending transactional communications relating to orders, accounts, returns or customer service.
9. INTERNATIONAL DATA TRANSFERS
KYEVORA operates from Spain, but some of our technology, fulfilment, logistics and other service providers may process information in other countries.
Where personal information is transferred outside the European Economic Area and applicable law requires safeguards, appropriate recognised transfer mechanisms will be used, such as adequacy decisions or applicable Standard Contractual Clauses.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining appropriate business and transaction records, complying with tax and legal obligations, resolving disputes, preventing fraud and enforcing our agreements.
Retention periods may therefore vary depending on the type of information and applicable legal requirements.
11. SECURITY
We use reasonable organisational and technical measures designed to protect personal information.
However, no method of electronic transmission or storage can guarantee absolute security.
Please do not send sensitive payment credentials or other unnecessary confidential information through ordinary email or customer-support messages.
12. YOUR RIGHTS
If you are located in the European Economic Area, including Spain, you may have rights under applicable data-protection law, including, where applicable, the right to:
• Access your personal information.
• Correct inaccurate personal information.
• Request deletion of your personal information.
• Restrict certain processing.
• Object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the competent data-protection supervisory authority.
These rights may be subject to legal conditions, limitations and exceptions.
To exercise an applicable privacy right, contact:
privacy@kyevora.com
We may need to verify your identity before completing certain requests.
13. CHILDREN
Our Services are not directed toward children.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at privacy@kyevora.com.
14. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
KYEVORA is not responsible for the privacy practices, security or content of third-party websites that we do not control. You should review the privacy information provided by those third parties.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our Services, business practices, technology or applicable legal requirements.
When we make changes, we will update the "Last updated" date shown at the beginning of this policy and provide any additional notice required by applicable law.
16. CONTACT
For questions regarding this Privacy Policy, our privacy practices or your personal-data rights, contact:
KYEVORA
Operated by: Muhammad Awais
Business status: Self-employed (Autónomo), Spain
Website: kyevora.com
Privacy: privacy@kyevora.com
For general customer-service enquiries:
support@kyevora.com
For the purposes of applicable data-protection law, Muhammad Awais, operating KYEVORA as a self-employed business in Spain, is the data controller.